Terms & Conditions

Welcome to Fugoe.com, your trusted online destination for high-quality 18K gold-plated jewelry and premium perfumes for men and women. By accessing or using our website, you agree to abide by the terms and conditions outlined below. These terms apply to all users of the site.

1. Products and Quality

We are committed to providing high-quality products:

  • Jewelry is gold-plated, long-lasting, and covered by a 90-day warranty.
  • Perfumes are sourced from trusted suppliers and subject to strict quality control.

2. Payments

We offer flexible and secure payment options:

  • Credit/Debit Card Payments via CCAvenue
  • Buy Now, Pay Later options via Tabby and Tamara
  • Cash on Delivery (COD)

3. Order Cancellation

Prepaid Orders:

  • Cancellation before shipping: 2.5% of the total order value will be deducted.
  • Cancellation after shipping: AED 50 will be deducted as courier charges.

COD Orders:

  • Cancellation before shipping: No charges.
  • Cancellation after shipping: AED 50 will be deducted as courier charges.

4. Shipping

  • We offer free or standard delivery across the UAE.
  • For return or exchange, pickup and redelivery charges apply.

Return & Refund Policy

At Fugoe, customer satisfaction is our top priority. We accept returns and offer refunds in accordance with the following policies:

For Jewelry

90-Day Warranty

  • All jewelry comes with a 90-day warranty against manufacturing defects and hidden faults.
  • 98.5% of our items meet our quality checks and customer expectations.

Return Guidelines

  1. Within 7 Days of delivery, items can be returned fully or partially for any reason.
  2. Within 7 Days, defective items can be refunded upon submission of a photo proof via WhatsApp or email.
  3. Within 90 Days, hidden defects such as fading, loose stones, or breakages can be returned.
  • No need to return the product; photo proof is sufficient for warranty claims.

Clients are required to inspect products upon delivery. After 7 days, only hidden defects will be considered valid for return.

Refund Details – Jewelry

Prepaid Orders:

  • Before shipping: 2.5% deduction.
  • After shipping: AED 50 courier charge.
  • Refund timeline: 7–10 business days to original payment method.

COD Orders:

  • Before shipping: No charge.
  • After shipping: AED 50 courier charge.
  • Refund processed within 24 hours after return to warehouse.

For Perfumes

Return Eligibility

  • Perfumes can be returned within 7 days of delivery.
  • Returns accepted only if:
  • The wrong product was delivered
  1. Product has a manufacturing defect
  2. Returned in original sealed packaging, unused, and with any sampling pieces

Note: International orders are not eligible for refunds, only replacements.

Important Notes

  • Returns or cancellations must not be requested via email.
  • Please contact us via WhatsApp or call for return or refund assistance.
  • Items not meeting return conditions may not be eligible for refund or replacement.

Refund Details – Perfumes

Prepaid Orders:

  • Before shipping: 2.5% deduction.
  • After shipping: AED 50 courier charge.
  • Refund timeline: 7–10 business days.

COD Orders:

  • Before shipping: No charge.
  • After shipping: AED 50 courier charge.
  • Refund processed within 24 hours of return to warehouse.

Contact Us

For return or warranty claims, please reach out via: